
In addition, you can close duplicate issues in Jira after linking the issue.įind Duplicates is compatible with the Jira Service Desk plug-in (see duplicated or similar requests as Service Desk Agent).
Getamped2 checking duplicate login issue plus#
If you find an already existing issue duplicate include a link to the old issue with the next steps to mark this duplicate defect: open issues, click “Link” on one of the issues, and click on a plus icon to link the relevant task.What you can do with a duplicate Jira ticket : It is necessary to use keywords and open all similar suggested issues. Looking at the title is not enough and it is better to read the description or look at the video and screenshots. Open issue duplicates in a new window by customizing the “Open issue duplicates in a new window” checkbox.To keep an eye on duplicates use the “Show ‘Potential Duplicates’ panel on each issue page” option and the “Use plug-in’s Quick Issue Search in Jira header search box” option to have the ability to search for the right task.All potential duplicates will appear in search results. If there are more keywords to try and you have not found a duplicate yet then keep trying different keywords in the browser search. It will be easier to use filtering and browser search together. To use filtering and browser search together check “Keep browser’s auto-suggest list on issue creation” in the configuration.Customize “Always search for duplicates within the same issue type” and check “Always search for duplicates within the same project” in the add-on configuration. To narrow down the results search by “Issue type” (Bug, Task, etc) or/and within the same project.Try different keywords in the title – the whole title or title with the main area.

Use the “Words to ignore during duplicates search” field in Settings to exclude frequently used words.


Otherwise, those bugs will be closed or will create a mess in tasks.

To prevent the needless job you should try to make sure that the issues you report are not duplicates. In Jira duplicate issue means that cloned issue corresponds to the same project. So, as a result, users often need to find duplicates in Jira to prevent confusion. We face duplicates, and tickets that someone else has already submitted. Every day we face with dozen tickets in Jira and searching for the proper issue is not an easy task.
